FAQ

General

What is the geopolitical situation of Jordan?

Jordan is one of the most stable countries in the Middle East and remains an open destination for travelers. The country has enjoyed significant political stability for several decades and pursues a moderate foreign policy based on dialogue and regional cooperation.

However, Jordan is located in a region where the geopolitical context can change rapidly. Recent tensions in the Middle East, particularly between Israel, Iran, and the United States, have had occasional repercussions on the country, mainly due to its strategic position in the region.

These events have led to heightened vigilance from several governments and potential adjustments regarding airspace. However, the areas affected are mainly related to the regional context and military infrastructures and have not impacted major tourist sites or daily life in the country.

Our local partners confirm that tourist activities, accommodations, and planned tours continue to operate normally.

At Jordan Nomads, we monitor the situation daily in collaboration with our partners on the ground and based on official recommendations. Our priority remains to allow our travelers to discover Jordan under the best conditions, with transparency and peace of mind.

Last updated: 06/08/2026

How do you handle travel recommendations issued by European governments?

We closely monitor the official recommendations from European governments as well as the local situation, in collaboration with our partners in Jordan.

A change in travel code or advisory does not automatically mean that the trip is canceled. These recommendations often take into account the regional geopolitical context, potential risks, and the evolving situation, which may differ from the reality on the ground.

Our approach is carried out in several steps:

  • About 1 month before departure
    If the travel code is still orange or red and uncertainties remain, we send an update to participants. If some travelers no longer wish to go under these circumstances, we offer them:
    • a Travelbase voucher valid for our adventures;
    • or a change to another Travelbase experience.
  • About 1 week before departure
    We conduct a final assessment based on the current situation, official recommendations, and information from our local partners.
    If we believe that the trip cannot take place under sufficiently calm conditions, we cancel the departure. In this case, travelers can choose between:
    • a refund;
    • a Travelbase voucher;
    • or a postponement to another adventure.

Our priority is to find the right balance between the safety of our travelers, the reality of the situation on site, and the desire to allow the discovery of exceptional destinations under the best conditions.

Last updated: 06/08/2026

How many people can we take on this trip?

Jordan Nomads is specially designed for groups of 2, 3, or 4 people.

For each departure date, we have a vehicle set up for a group of 3 people and a triple room in each hotel. Groups of 3 will receive a €250 discount on the final bill.

If you want to travel as a group of 4, you'll be split into 2 rooms for 2 each night. Groups of 4 will receive a €350 discount on the final bill.

Prices & Booking Conditions

What are the Superflex cancellation conditions?

The Superflex cancellation conditions are available for anyone who books early.

You can reschedule your trip to another period within the same season (depending on availability) or cancel for free before a certain date, which is clearly stated on the registration form.

If the deadline to use the Superflex conditions has passed, the general cancellation conditions apply.

I can no longer join the trip. Can someone else use my plane ticket?

Flight tickets are issued in the passenger’s name and generally cannot be transferred to someone else. Name changes or corrections depend on the airline and the ticket’s terms and conditions.

If someone else needs to travel in your place, please contact us as soon as possible. We’ll then check what options are available.

Can I cancel my flight and get a refund if I decide not to travel?

Flights booked through Travelbase are generally non-refundable. This means that if you decide not to travel, your flight costs will generally not be refunded.

Can't travel? Please contact us as soon as possible. You can't cancel your flight or remove it from your booking yourself. We'll check the applicable conditions and let you know what options are available.

How does the payment work?

Within 5 days of your registration, you'll need to pay a 35% deposit to confirm your trip. After that, you have until 45 days before departure to modify your options and pay the balance. If you change your options, the deposit will be recalculated automatically.

You will also need to pay a security deposit shortly before departure. The amount of the security deposit depends on the car insurance you have chosen (more information in the car insurance section).

There are different payment options. Did your payment fail? It’s likely due to an error when entering the reference number or exceeding your account limit.

Can I customize the trip to my liking?

We offer a fully mapped road trip, so it is not possible to adjust the duration of the trip. However, you are of course free to extend your trip on your own initiative, for example by staying a few extra days in Jordan or traveling to another country.

If you want to stay somewhere other than what we've booked for you or skip certain stops to prioritize other points, that's totally possible, but you'll need to handle the booking yourself.

Preparation

What documents do I need to have with me to travel?

To travel to Jordan, you need to have:

  • A valid passport: valid for at least 6 months after your date of entry into Jordan.
  • A national or European driving license: required to drive the rental vehicle during your road trip.
  • A Jordanian visa: available on arrival at the airport or included with the Jordan Pass (which also provides access to many tourist sites).

Practical tip: always keep your identification documents with you when you leave your vehicle.

What is the Jordan Pass?

The Jordan Pass is an official tourist pass that makes it easier to explore Jordan while saving money.

It includes:

  • The entry visa for Jordan (if you stay a minimum of 3 nights in the country)
  • Access to over 40 tourist sites, including the must-sees:
  • Petra;
  • Wadi Rum;
  • Jerash;
  • the desert castles;
  • many museums and historical sites.

Why get the Jordan Pass?
For a road trip in Jordan, it's usually very beneficial as it combines the visa and main entrance fees into a single purchase.

The Jordan Pass can be purchased online before your trip or through Travelbase options. We recommend having it on your phone (or printed) so you can easily present it during visits.

⚠️ Note: the Jordan Pass does not replace your passport and does not cover optional activities offered during the road trip (like certain excursions or local experiences).

Should I exchange money before my departure?

Not necessarily before your trip. It's better to exchange your euros or dollars on-site in Jordan rather than buying Jordanian dinars (JOD) before you leave. The exchange rates are usually more favorable at Jordanian exchange offices than in Europe.

In practice:

  • Bring euros or dollars in cash (make sure they are recent and in good condition, as damaged or very old bills may sometimes be refused).
  • Exchange a small amount upon arrival at the airport for your initial expenses (taxi, tips, small purchases).
  • Do the rest of your exchanges in the city, where the rates are often better.

Credit cards are accepted in hotels, restaurants, and large shops, but cash is essential for some places, especially in the desert, small villages, markets, or with certain local providers.

Practical tip: always carry some cash with you during your road trip.

My ID card/passport expires soon. Can I still travel?

You can find the required travel documents in the general preparation information for your trip.

Before your flight, check that your ID card or passport is valid and that your personal details match those on your flight booking.

As entry requirements can change and depend on your nationality, we recommend checking the latest official requirements before departure:

Transport

Should I get damage coverage?

An accident can happen quickly, which is why we recommend adding a damage waiver to your booking. This coverage will cost you €37 per day and ensures the vehicle when a member of your team is driving. By selecting this coverage, you won't have to pay a deposit.

If you choose not to take the coverage, you'll need to pay a deposit of €1000 before your departure, and a deductible of up to €3000 may be required in case of damage.

Arrival & on the road

What additional fees should be considered?

Here are the additional costs to consider:

  • Fuel: around 100 JOD, which is about 150€ per car for the entire trip
  • Food and drinks outside of the breakfasts that are included in your basic package.
  • A prepaid SIM card: between 3 and 7€
Are drones allowed in Jordan?

No, drones are generally not allowed in Jordan without prior authorization from the Civil Aviation Regulatory Commission (CARC), the Jordanian civil aviation authority.

The import and use of a drone are subject to strict rules.

Even though the Jordanian landscapes (like Wadi Rum or Petra) are amazing for aerial photography, it is strongly advised not to bring a drone without the necessary permits, as it may be confiscated upon arrival or cause complications.

To make the most of your trip, we recommend focusing on photos and videos taken from the ground, which can already capture the beauty of the Jordanian landscapes.

What does the roadbook contain?

The Jordan Nomads Roadbook contains all the necessary information to follow your itinerary independently and fully enjoy your road trip in Jordan.

You'll find, among other things:

  • A day-by-day itinerary with planned stops and travel times;
  • The must-see places to discover along your route (Petra, Wadi Rum, Dead Sea, Aqaba, etc.);
  • Practical tips to organize your days and make the most of each stop;
  • Local recommendations (restaurants, activities, places not to miss);
    ✅ All the useful information for your road trip: driving, parking, practical advice, and important contacts.

The travel guide complements our Travelbase app, so you can access all the information directly from your phone during the trip (details about your accommodations, maps, prices, schedules, etc.).

Good to know: you are free to adjust your pace and visits: the travel guide will guide you, but it allows you to discover Jordan in your own way.

Driving & sleeping in Jordan

What age do you need to be to drive in Jordan?

For this trip, you must be at least 21 years old and have held a driver's license for 2 years to drive a car.

Flight Info & tickets

When do I need to be at the airport?

We recommend arriving at the airport 3 hours before European flights and 4 hours before intercontinental flights.

These are general guidelines. Before you leave, always check the latest information from your airline and airport, as recommended arrival times may vary. Make sure to allow enough time for your journey to the airport, as well as for possible crowds or queues.

Please note: It is your own responsibility to arrive at the airport on time. If you miss your flight because you arrive too late, the airline is not obliged to offer a refund or an alternative flight.

My name or date of birth is incorrect on my flightticket. What should I do?

Your name and date of birth on the flightticket must match the details on your ID card or passport.

If you notice an error, please get in touch as soon as possible. We’ll check whether it needs to be corrected and, if necessary, request the change from the airline. Please note that fees may apply, depending on the airline.

My name appears on the ticket without accents or spaces

It’s normal for names on flight tickets to appear without accents or spaces. Most airline reservation systems don’t recognise special characters or spaces, so names are often displayed as one continuous string of letters.

As long as your name is spelled correctly and matches the name on your passport, missing accents or spaces won’t be a problem and your ticket will remain valid.

Why do the flight times differ between the airline and Travelbase?

We do everything we can to keep the flight information in MyTravelbase as up to date as possible. However, an airline may process a change on its own website or app before it appears in MyTravelbase.

Once you receive your flight tickets, we recommend keeping an eye on the airline’s website or app for any updates to your flight.

If there is a discrepancy, the airline’s information is therefore always the most up to date.

Can I manage my booking?

SCENARIO 1: You can manage your booking
Yes, you can manage your booking directly through the Airline X website.

Go to the “Manage Booking” section and enter:

  • Your booking reference or ticket number
  • Your last name

There, you can view your booking and, depending on the airline, add available extras such as seats, baggage or meals.

Need help with your booking or want to add extras? Contact us. We’re happy to help.

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SCENARIO 2: You can’t manage your booking
No, you can’t manage your booking online through Airline X because it’s part of a group booking.

With group bookings, airlines generally don’t allow individual passengers to make changes online, such as choosing a seat or adding baggage.

You can still check in online once check-in opens, using your booking reference or ticket number and last name.

Need help with your booking or want to add extras? Contact us. We’re happy to help.

Why can’t I check in online?

If you can't check in online, there could be several reasons:

  • Check-in hasn't opened yet: Most airlines let you check in online 24 to 48 hours before departure, depending on the airline. Check that you're trying to check in within this time frame.
  • Incorrect booking details: Even a small error can prevent online check-in. Make sure you've entered your booking reference, first name and last name correctly.
  • Special characters in your name: Make sure you've entered your name correctly. Use your full official name, but leave out accents, punctuation marks and special characters (such as é, ü, ñ, ç or a full stop in an abbreviation like T.). Airline systems don't always process these characters correctly, which can cause check-in to fail.
  • Group booking restrictions: Some airlines don't allow online check-in for group bookings. In that case, you'll need to check in at the airport.

Still can't check in online, or aren't sure what's causing the problem? Then contact us. We're happy to help.

When will I receive my boarding pass?

You can retrieve your boarding pass from the airline by completing the check-in.

  • Online check-in usually opens 24 hours before departure, if this option is available.
  • Otherwise, you can check in at the airport, usually from around 3 hours before departure.

To check in, you need your booking code (booking reference or PNR) and/or your 13-digit ticket number. You can find these details on your flight ticket.

How and when can I check in for my flight?

SCENARIO 1: Online check-in and airport check-in
You can check in online for Airline X via (website Airline X) from xxx hours before departure. You’ll need your booking code and/or ticket number and surname.

You can also check in directly at the airport. To do so, show your flight ticket and a valid passport or valid ID card.

Checking in online saves time at the airport and means you can receive your boarding pass in advance. Depending on the airline, you may also be able to view or choose your seat during check-in.

SCENARIO 2: Online check-in only
You can check in online for Airline X via (website Airline X) from xxx hours before departure. You’ll need your booking code and/or ticket number and surname.

With Airline X, online check-in is mandatory because checking in at the airport isn’t possible.

SCENARIO 3: Airport check-in only
You must check in at the airport for Airline X because online check-in isn’t possible.

Make sure you arrive on time and have all the necessary information with you, including your flight ticket and valid ID.

Where can I find my flightreservation code?

Your reservation code (also known as your booking reference or PNR) is the code you may need to check in online or manage your booking with the airline.

You’ll find this code on your flight ticket, which you’ll receive by email no later than 15 days before departure.

Your flight ticket is also available in MyTravelbase.

Where can I find the flight schedule?

The flight itinerary can be found on our website, in the booking form during the booking process, and in MyTravelbase after booking.

When will I receive my flight ticket, and what if I still haven't received it?

You will receive your flight ticket, including your booking reference (PNR) and ticket number, by email no later than 15 days before departure. Your flight ticket is also available in MyTravelbase.

Did you book your flight within 15 days of departure? Please allow up to 2 days for your flight tickets to be processed.

If your ticket isn't available in MyTravelbase within these timeframes or you haven't received it by email, contact us.

Flight options & extras

Which flight class is included, and can I upgrade?

The flights included in your trip are standard Economy Class flights.

Would you prefer to travel in a higher class? Once you’ve received your flight tickets, you can check directly with the airline whether an upgrade is available. Upgrades must be arranged directly with the airline and are at your own expense.

The availability and price of an upgrade are determined by the airline and may vary.

Can I request a meal for my flight?

Yes, you can request a meal for your flight if the airline offers meal options on your route. Once you have received your flight tickets, and no later than 15 days before departure, log in to Manage Booking to add your preferred meal.

If Manage Booking is unavailable or you cannot add your meal preference online, please contact us. We will be happy to help.

Please note that meal requests depend on the airline’s catering options and availability on board. In rare cases, a requested meal may not be available on your flight, even if you selected it in advance.

Can I use only one leg of my return ticket, and what happens if I miss my outbound flight?

A return ticket is booked as one complete journey and cannot be split into separate one-way flights.

You can take the outbound flight and choose not to use the return flight, but the unused flight cannot be refunded.

Important: If you don’t take the first flight (a no-show), the airline will generally cancel the return flight and any remaining flights on the same ticket. This usually happens automatically and without prior notice.

Can I book a one-way trip?

No, through Travelbase we only offer return flights. If you book a flight through us, it will always be a return flight that matches the trip you booked.

Can I change my flight dates?

No, Travelbase does not offer changes to the flights included in the package. The flights we offer are aligned with the trip’s official start and end dates, so your arrival and departure dates match the itinerary.

Would you like to arrive earlier, stay longer or travel on different dates? In that case, you can arrange your flights or transportation separately.

Can I add my frequent flyer number?

Yes. You can add your frequent flyer number when checking in or by managing your booking directly with the airline. You can also add it after your flight to claim your miles, depending on the airline.

Note: This is only possible for public flights - not for charters.

Can I choose my seat, and will we be seated next to each other?

Where possible, we try to seat travel companions next to each other, but we cannot guarantee this. The airline may change the seating arrangement for operational reasons.

Would you like to choose a specific seat yourself? Once you have received your flight tickets, you can usually check the available seats on the airline's website. Choosing a seat may involve an additional fee.

What luggage is included, and can I add extra luggage?

SCENARIO 1 – checked baggage included

Yes, baggage is included with the Airline X flights we offer.

Your ticket includes:

  • Carry-on baggage: XX kg, with maximum dimensions of XX cm
  • Checked baggage: XX kg, with maximum dimensions of XX cm (length + width + height)

Want to bring more checked baggage? If this option is available for your flight, you can add an extra XX kg of checked baggage for €XX.

Once you have completed your original booking, you can add this via MyTravelbase.

SCENARIO 2 – no checked baggage included

No, checked baggage is not included with the Airline X flights we offer.

Your ticket includes:

  • Personal item: 1 small bag that fits under the seat in front of you (max. XX kg / XX × XX × XX cm)
  • Carry-on baggage: 1 larger piece of carry-on luggage that can be stored in the overhead compartment (max. XX kg / XX × XX × XX cm)

If this option is available for your flight, you can add XX kg of checked baggage for €XX.

Once you have completed your original booking, you can add this via MyTravelbase.

Flight disruptions & assistance

Can Travelbase file a compensation claim on my behalf?

No, passengers must request compensation for issues such as long delays, cancellations, denied boarding or baggage problems directly from the airline.

Travelbase cannot submit this claim on your behalf, but we're happy to help if you have any questions about the process.

What are my rights if my flight is delayed, and can I claim compensation?

If the European passenger rights rules (EU261) apply, your rights depend on the length of the delay and the distance of your flight.

Assistance while you wait
If your departure is delayed, the airline must provide food and drinks after:

  • 2 hours of delay for flights of up to 1,500 km;
  • 3 hours of delay for flights within the EU of more than 1,500 km and other flights between 1,500 and 3,500 km;
  • 4 hours of delay for all other flights.

If you can only leave the next day, you are also entitled to a hotel stay and transport between the airport and the hotel. If the airline does not provide assistance and you have to cover necessary and reasonable expenses yourself, always keep your receipts.

5 hours or more of delay at departure
If your departure is delayed by at least 5 hours, you can choose not to travel and request a refund of your ticket. For connecting journeys, you may also be entitled to a return flight to your original departure point if necessary.

Financial compensation
If you arrive at your final destination 3 hours or more late, you may be entitled to financial compensation. The amount depends on the flight distance and can be up to €600 per person. You are not entitled to this compensation if the airline can show that the delay was caused by extraordinary circumstances that could not have been avoided.

You must submit a compensation claim directly to the airline that operated the flight.

What should I do if I’m at risk of missing my flight?

If you know or think you’re going to miss your flight, contact the airline and Travelbase as soon as possible.

Contact us and use the following subject line:

URGENT - MISSED FLIGHT - [COUNTRY NAME] - [RESERVATION CODE]

The airline may be able to rebook your flight, but we can’t guarantee this. If you need to book a new flight, any additional costs will be at your own expense.

If possible, contact us before booking an alternative flight. This allows us to check whether your new arrival time fits in with the trip itinerary.

Important: If you miss your outbound flight, the airline may automatically cancel the remaining flights in your booking.

What are my passenger rights under EU Regulation 261/2004, and when do they apply?

EU Regulation 261/2004 (EU261) protects air passengers in the event of flight delays, cancellations or denied boarding.

Depending on the situation, you may be entitled to care and assistance, a refund or an alternative flight, and/or financial compensation.

When does EU261 apply?

European passenger rights apply when:

  • your flight departs from the EU, regardless of whether it is operated by an EU or non-EU airline
  • your flight arrives in the EU from outside the EU and is operated by an EU airline
  • your flight takes place within the EU, regardless of whether it is operated by an EU or non-EU airline

EU261 generally does not apply to a flight from outside the EU to the EU operated by a non-EU airline.

Flying with minors

What travel documents does a minor need to travel?

Minors must travel with the required valid travel documents, such as a passport or ID card, depending on the destination and the airline’s requirements.

Make sure that the name, date of birth and any other details you enter during booking exactly match those on the travel document.
Some destinations may also require additional documents, such as a parental consent form or proof of guardianship, especially when a child is travelling without both parents.

It’s your responsibility to check the specific entry requirements for your destination before departure. Feel free to contact us if you need help with this.

Do babies and children need their own plane ticket?

Yes. Babies and children must be included in the flight booking, but the type of ticket depends on their age on the date of travel.

Babies under 2 years old:
A baby can travel:

  • on an accompanying adult's lap, without their own seat. You must indicate which adult the baby is travelling with.
  • in their own seat, if the airline allows this and in accordance with its conditions.

Children aged 2 and over:
A child needs their own ticket and seat.

The child's details must be entered exactly as they appear on their passport or ID card. The child's age on the date of travel determines which rules apply. Exact conditions and fares may vary from one airline to another.

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